This is the third in a six-part series on how to prevent failure and accelerate outcomes. “A good plan today is better than a perfect plan tomorrow.” A proverb, also attributed to George S. Patton.  The projects most likely to fail are the ones that are the most expensive. $1M or more projects fail at […]

This is the second in a six-part series on how to prevent failure and accelerate outcomes. In emergency rooms, disasters and wars, limited medical resources are allocated to maximize the number of survivors. In IT units, limited resources should be allocated to maximize the outcomes that will be most valuable to the company. “If you […]

This is the First in a Six-Part Series on How to Prevent Failure and Accelerate Outcomes I’ve been there, done that, and gotten a lot of t-shirts. This series will be learnings and specific actions to materially increase predictability and effectiveness of achieving the right outcomes associated with technology investment. “Successful people ask better questions, […]

What does a customer have to do to get some support around here? Recently, the stars mis-aligned and two technical-issues-from-hell interrupted my week. We may be in a digital age, but technical support in the retail and enterprise space appears to still be in the dark ages. When IT leaders are choosing a new vendor, […]

When an IT leader needs help or advice, the first place s/he should turn to is their own team – whether it is day 1 or year 10+. You and your company hired people for a reason. You probably directly hired some % of the team. Presumably you hired people whose intellect, opinion and work […]

According to the Brookings Institute, the digital economy is growing 2.5 times faster than global GDP in 21st century. In the same article, a Deloitte survey is referenced, whereby companies who have 75% or more of their IT in various “as a Service” (Software, Infrastructure, Platform) models have moved from “reducing costs” to “accelerating innovation.” […]