Four Rules For Winning The Expectation Games

“Sometimes the reality is that their ceiling is your floor.” Unknown In business, it’s OK to use quotes that are by unknown persons, but ill-advised to have unknown expectations from co-workers, supervisors and clients. If we don’t know what those we serve expect, then we have no chance of managing or meeting expectations. Contracts are […]

Four Ways To Successfully Surf Waves of Disruption

“You can’t stop the waves, but you can learn to surf.” Jon Kabatt-Zinn In this era of hyper-accelerating waves of technology-enabled disruption, companies and institutions need to have a well-designed surfboard. The most successful companies have already implemented and are leveraging recent disruptive technologies such as mobile, sharing platforms and “internet of things.” Because the waves […]

Lack of Problems …. Is a Problem

“I think we need a bigger boat.” From the movie Jaws Imagine a day where no e-mails hit your In Box, the phone doesn’t ring, no worried looking co-workers approach your desk …. Sounds pretty good, right? Not so much unless you are on vacation on the last place on earth without broadband. (And if […]