This is the second in a six-part series on how to prevent failure and accelerate outcomes. In emergency rooms, disasters and wars, limited medical resources are allocated to maximize the number of survivors. In IT units, limited resources should be allocated to maximize the outcomes that will be most valuable to the company. “If you […]
This is the First in a Six-Part Series on How to Prevent Failure and Accelerate Outcomes I’ve been there, done that, and gotten a lot of t-shirts. This series will be learnings and specific actions to materially increase predictability and effectiveness of achieving the right outcomes associated with technology investment. “Successful people ask better questions, […]
What does a customer have to do to get some support around here? Recently, the stars mis-aligned and two technical-issues-from-hell interrupted my week. We may be in a digital age, but technical support in the retail and enterprise space appears to still be in the dark ages. When IT leaders are choosing a new vendor, […]
“Life can only be understood backward; but it must be lived forwards.” Soren Kierkegaard. Is your IT organization in 2019 or 1991? Never did the above Kierkegaard quote resonate more when listening to a millennial relay a sad story that took me back to the 1990s. This 20-something, whom I’ll call Kay, was stoically heading […]
When an IT leader needs help or advice, the first place s/he should turn to is their own team – whether it is day 1 or year 10+. You and your company hired people for a reason. You probably directly hired some % of the team. Presumably you hired people whose intellect, opinion and work […]
According to the Brookings Institute, the digital economy is growing 2.5 times faster than global GDP in 21st century. In the same article, a Deloitte survey is referenced, whereby companies who have 75% or more of their IT in various “as a Service” (Software, Infrastructure, Platform) models have moved from “reducing costs” to “accelerating innovation.” […]
As we approach 2020, the inflation on technical debt continues to exponentially accelerate, and organizations may find it increasingly difficult to fund and manage the investment required to eradicate debt. Challenges include: Difficulty establishing current state. Information Technology departments have chronically lacked the time and dollars to invest, maintain and leverage configuration management tools, ergo […]
