“Sometimes the reality is that their ceiling is your floor.” Unknown In business, it’s OK to use quotes that are by unknown persons, but ill-advised to have unknown expectations from co-workers, supervisors and clients. If we don’t know what those we serve expect, then we have no chance of managing or meeting expectations. Contracts are… Read More Four Rules For Winning The Expectation Games
“Education is an ornament in prosperity, and a refuge in adversity.” Aristotle On May 27th, British Airways suffered adversity in the form of a technology meltdown, reportedly due to a power supply failure. News reports showed throngs of anxious, cranky customers looking at gate agents holding up whiteboards at Heathrow. A response to my tweet… Read More How to Prevent vs. Experience IT Disasters
“Ideas are easy. It’s the execution of the ideas that really separates the sheep from the goats.” Sue Grafton, Author While not being young, hip or unlucky enough to purchase tickets to the Fyre Festival debacle, I am certainly of an age and experience to read with interest the story of a great idea (cool… Read More Four Signs of Readiness – Or Not
“You can’t stop the waves, but you can learn to surf.” Jon Kabatt-Zinn In this era of hyper-accelerating waves of technology-enabled disruption, companies and institutions need to have a well-designed surfboard. The most successful companies have already implemented and are leveraging recent disruptive technologies such as mobile, sharing platforms and “internet of things.” Because the waves… Read More Four Ways To Successfully Surf Waves of Disruption
Hint: It’s Not The Technology “I don’t need sleep, I need answers. I need to determine where, in this swamp of unbalanced formulas, squatteth the toad of truth.” Sheldon (played by actor Jim Parsons), The Big Bang Theory There are a lot of things required to have good outcomes, including balance and truth, when designing… Read More How To Get Great Results From Technology
A hockey team can have a fantastic goalie, a top sniper on offense, and a brick wall of a defenseman – but if the lines on the ice don’t work together as a team, they’ll only be as good as their weakest player. Units within an organization are akin to players on a team. They… Read More How To Be Greater Than The Sum of Your Processes
“Life is so simple when you’re just doing your job.” Jeannette Winterson Whether a full suite solution or “best of breed” approach, enterprise resource planning (ERP) systems (or more simply put, business systems) are necessary for all organizations to implement and maintain. ERP takes up large chunks of IT budgets and can be viewed as necessary… Read More Make ERP Do Its Job
