“Talent management deserves as much focus as financial capital management in corporations.” Jack Welch, former CEO of GE Westeros, the fictional continent featured in HBO’s wildly popular “Game of Thrones” isn’t the only place at war. All the colleagues I talk to, from healthcare to higher education, in a variety of regions in the US,… Read More Four Ways To Win The Tech Talent Wars
The only thing that is the same about customers (internal or external) is that they all implement technology uniquely. When you’ve seen one implementation, you’ve seen one. A common mistake internal IT shops and technology vendors make is rinsing & reusing similar approaches and plans with different customers when doing strategic planning or developing roadmaps.… Read More Four Ways to Create More Value For Customers
“Sometimes the reality is that their ceiling is your floor.” Unknown In business, it’s OK to use quotes that are by unknown persons, but ill-advised to have unknown expectations from co-workers, supervisors and clients. If we don’t know what those we serve expect, then we have no chance of managing or meeting expectations. Contracts are… Read More Four Rules For Winning The Expectation Games
“Education is an ornament in prosperity, and a refuge in adversity.” Aristotle On May 27th, British Airways suffered adversity in the form of a technology meltdown, reportedly due to a power supply failure. News reports showed throngs of anxious, cranky customers looking at gate agents holding up whiteboards at Heathrow. A response to my tweet… Read More How to Prevent vs. Experience IT Disasters
“Ideas are easy. It’s the execution of the ideas that really separates the sheep from the goats.” Sue Grafton, Author While not being young, hip or unlucky enough to purchase tickets to the Fyre Festival debacle, I am certainly of an age and experience to read with interest the story of a great idea (cool… Read More Four Signs of Readiness – Or Not
“You can’t stop the waves, but you can learn to surf.” Jon Kabatt-Zinn In this era of hyper-accelerating waves of technology-enabled disruption, companies and institutions need to have a well-designed surfboard. The most successful companies have already implemented and are leveraging recent disruptive technologies such as mobile, sharing platforms and “internet of things.” Because the waves… Read More Four Ways To Successfully Surf Waves of Disruption
Hint: It’s Not The Technology “I don’t need sleep, I need answers. I need to determine where, in this swamp of unbalanced formulas, squatteth the toad of truth.” Sheldon (played by actor Jim Parsons), The Big Bang Theory There are a lot of things required to have good outcomes, including balance and truth, when designing… Read More How To Get Great Results From Technology
