Dear Tech #CEO, Your Support Should Be Better Than Your Product

What does a customer have to do to get some support around here? Recently, the stars mis-aligned and two technical-issues-from-hell interrupted my week. We may be in a digital age, but technical support in the retail and enterprise space appears to still be in the dark ages. When IT leaders are choosing a new vendor,… Read More Dear Tech #CEO, Your Support Should Be Better Than Your Product

The Rising Inflation on Technical Debt

As we approach 2020, the inflation on technical debt continues to exponentially accelerate, and organizations may find it increasingly difficult to fund and manage the investment required to eradicate debt. Challenges include: Difficulty establishing current state. Information Technology departments have chronically lacked the time and dollars to invest, maintain and leverage configuration management tools, ergo… Read More The Rising Inflation on Technical Debt

How To Keep A Customer in 5 Tips

“Your most unhappy customers are your greatest source of learning.” Bill Gates, Gates Foundation, Co-Founder of Microsoft.  Vendors are hired to deliver something organization needs or wants done more cheaply, accurately, thoroughly, expertly, and/or quickly than the organization could otherwise do themselves. Among the worst feedback a vendor could get is “you know, we really… Read More How To Keep A Customer in 5 Tips