Four Benefits of Right-Weight Governance

“People who enjoy meetings should not be in charge of anything.” Thomas Sowell, economist Governance, stewardship, oversight – all necessary structures in organizations of any size. Appropriate governance results in swift decisions with correlation to swift realization of operational and strategic goals, as evidenced by Key Performance Indicators (KPIs). It’s also characterized by eagerness to… Read More Four Benefits of Right-Weight Governance

Four Ways to Create More Value For Customers

The only thing that is the same about customers (internal or external) is that they all implement technology uniquely. When you’ve seen one implementation, you’ve seen one. A common mistake internal IT shops and technology vendors make is rinsing & reusing similar approaches and plans with different customers when doing strategic planning or developing roadmaps.… Read More Four Ways to Create More Value For Customers

Four Rules For Winning The Expectation Games

“Sometimes the reality is that their ceiling is your floor.” Unknown In business, it’s OK to use quotes that are by unknown persons, but ill-advised to have unknown expectations from co-workers, supervisors and clients. If we don’t know what those we serve expect, then we have no chance of managing or meeting expectations. Contracts are… Read More Four Rules For Winning The Expectation Games