“Paychecks can’t buy passion.” Brad Federman
What does the ubiquitous phrase “employee engagement” really mean? It doesn’t mean employee happiness or satisfaction. It does mean the commitment the employee has to the organization and its goals. Engaged employees are more self-directed, spend discretionary time, and volunteer to help co-workers. A recent report by Dale Carnegie indicated that companies with highly engaged employees outperform the competition by up to 202%.
There are more ways to lose employees than having them voluntarily or involuntarily leave. If employees aren’t engaged, you are also partially or fully losing them. Here’s how to lose employees:
- Have double standards. Don’t ask or expect people to do things that you don’t. In IT, we often have to do upgrades and changes at night or on the weekends. Leaders should show up and call in. If your team is losing sleep or missing family time, so should you.
- Hide information. Yes, there are times when information is confidential; mature professionals understand that. However, lack of transparency or doling out information to “certain people” will create lack of trust and anxiety. Anxious and distrustful people aren’t focused on creating value.
- Close the door. Are you available to people? Check your calendar during the last month. How much time did you spend with your team? If you are distant and unreachable, people will see you …. as distant and unreachable. You can’t lead a team with which you don’t spend quality and quantity time.
- Be inflexible. It’s 2016. Technology enables your customers to interact in mobile, flexible ways. Employees should have options also.
- Play favorites. The workplace is not middle school. While we’re human and will inevitably get along to varying degrees, leaders need to guard against favoritism. Hold everyone to the same standards, from promotional opportunities to dress codes.
Last but not least – treat people how you would want to be treated. Kindness, empathy, respect don’t cost anything. Disengaging leadership behavior can cost a lot.
“The way your employees feel is the way your customers will feel.” Sybil Stershic
All this high-profile political angst about e-mail should remind us of this basic rule: Don’t put stuff in e-mail you don’t want to see on CNN headline news.
Despite high awareness of consumers of cybersecurity dangers, most of them still don’t follow basic practices. For example, they assume that regularly visited retail sites are always safe.
Latest example of digital marketing > Instagram is implementing “shoppable posts.”
Vote on November 8th (or early/absentee as needed). If you are eligible to vote but don’t vote, suggest you shouldn’t complain about (or celebrate) the outcome.