Four Ways to Create More Value For Customers

The only thing that is the same about customers (internal or external) is that they all implement technology uniquely. When you’ve seen one implementation, you’ve seen one. A common mistake internal IT shops and technology vendors make is rinsing & reusing similar approaches and plans with different customers when doing strategic planning or developing roadmaps.… Read More Four Ways to Create More Value For Customers

Four Rules For Winning The Expectation Games

“Sometimes the reality is that their ceiling is your floor.” Unknown In business, it’s OK to use quotes that are by unknown persons, but ill-advised to have unknown expectations from co-workers, supervisors and clients. If we don’t know what those we serve expect, then we have no chance of managing or meeting expectations. Contracts are… Read More Four Rules For Winning The Expectation Games

Four Ways To Successfully Surf Waves of Disruption

“You can’t stop the waves, but you can learn to surf.” Jon Kabatt-Zinn In this era of hyper-accelerating waves of technology-enabled disruption, companies and institutions need to have a well-designed surfboard. The most successful companies have already implemented and are leveraging recent disruptive technologies such as mobile, sharing platforms and “internet of things.” Because the waves… Read More Four Ways To Successfully Surf Waves of Disruption